Terms of Service

Last updated: January 2025

These Terms of Service ("Terms") govern your use of the MockVisa platform operated by Scalebit Technology Pvt. Ltd. By accessing or using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using MockVisa, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our service.

2. Service Description

MockVisa provides an AI-powered platform for visa interview preparation, including but not limited to:

  • AI-powered mock visa interviews
  • Personalized question generation and answer suggestions
  • Performance analytics and feedback
  • Question library and preparation resources
  • Progress tracking and improvement recommendations

3. User Accounts and Eligibility

3.1 Eligibility: You must be at least 16 years old to use MockVisa. If you are under 18, you must have parental or guardian consent.

3.2 Account Creation: You must provide accurate, current, and complete information during registration.

3.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials.

3.4 Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription Plans and Payment

4.1 Free Plan: Limited access to basic features as described on our pricing page.

4.2 Paid Plans: Full access to premium features with monthly or annual billing cycles.

4.3 Payment Processing: Payments are processed securely through third-party payment processors.

4.4 Refunds: Refunds are provided according to our refund policy, typically within 14 days of purchase for unused services.

4.5 Price Changes: We reserve the right to modify pricing with 30 days' notice to existing subscribers.

5. User Conduct and Prohibited Uses

You agree not to:

  • Use the service for any unlawful purpose or in violation of any applicable laws
  • Share your account credentials with others
  • Attempt to reverse engineer, hack, or compromise our systems
  • Upload malicious content or attempt to disrupt our service
  • Use automated tools to access our service without permission
  • Violate the intellectual property rights of MockVisa or third parties
  • Engage in any activity that could harm our reputation or business

6. Intellectual Property Rights

6.1 Our Content: All content, features, and functionality of MockVisa are owned by Scalebit Technology Pvt. Ltd. and protected by copyright, trademark, and other intellectual property laws.

6.2 User Content: You retain ownership of content you submit but grant us a license to use it for providing and improving our services.

6.3 Restrictions: You may not copy, modify, distribute, or create derivative works from our content without written permission.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with applicable data protection laws in Nepal and internationally.

8. Disclaimers and Limitations

8.1 Service Availability: We strive for 99.9% uptime but cannot guarantee uninterrupted service.

8.2 Educational Purpose: MockVisa is for preparation purposes only and does not guarantee visa approval.

8.3 AI Accuracy: While our AI is advanced, we cannot guarantee 100% accuracy in all scenarios.

8.4 Third-Party Content: We are not responsible for the accuracy of third-party content or links.

9. Limitation of Liability

To the maximum extent permitted by law, Scalebit Technology Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities arising from your use of MockVisa.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Nepal. Any disputes arising from these Terms or your use of MockVisa shall be subject to the exclusive jurisdiction of the courts in Nepal.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through our platform. Continued use of MockVisa after changes constitutes acceptance of the new Terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at contact@mockvisa.com.

By using MockVisa, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.