Privacy Policy

Last updated: January 2025

At MockVisa, operated by Scalebit Technology Pvt. Ltd., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI-powered visa interview preparation platform.

1. Information We Collect

1.1 Personal Information

  • Name and email address for account creation
  • Educational background and university information
  • Country of origin and intended destination
  • Program of study and academic details
  • Financial information for personalized preparation

1.2 Usage Data

  • Interview session recordings and transcripts
  • Performance analytics and progress data
  • Platform usage patterns and preferences
  • Device information and IP addresses
  • Browser type and operating system

1.3 Payment Information

  • Billing address and payment method details
  • Transaction history and subscription status
  • Credit card details are processed by secure third-party payment processors

2. How We Use Your Information

2.1 Service Provision

  • Provide personalized AI interview experiences
  • Generate relevant questions based on your profile
  • Deliver performance feedback and improvement suggestions
  • Track your progress and learning outcomes

2.2 Platform Improvement

  • Enhance AI algorithms and question databases
  • Improve user experience and platform functionality
  • Develop new features and services
  • Conduct research and analytics using anonymized data

2.3 Communication

  • Send service updates and important notifications
  • Provide customer support and technical assistance
  • Share educational content and preparation tips
  • Process subscription and billing communications

3. Data Sharing and Disclosure

3.1 No Sale of Personal Data: We do not sell, rent, or trade your personal information to third parties.

3.2 Service Providers: We may share data with trusted third-party service providers who assist us in payment processing, cloud hosting, analytics, and customer support services.

3.3 Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

3.4 Business Transfers: In case of merger, acquisition, or sale, your data may be transferred to the new entity with the same privacy protections.

4. Data Security Measures

We implement enterprise-grade security measures including:

  • SSL/TLS encryption for all data transmission
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Multi-factor authentication options
  • Secure cloud infrastructure with leading providers
  • Regular backups and disaster recovery procedures

5. Your Privacy Rights

5.1 Access and Portability

You have the right to access your personal data and request a copy in a portable format.

5.2 Correction and Updates

You can update your profile information and correct any inaccuracies through your account settings.

5.3 Deletion

You can request deletion of your account and associated data, subject to legal retention requirements.

5.4 Opt-out

You can unsubscribe from marketing communications while maintaining your account.

6. Data Retention

6.1 Active Accounts: We retain your data while your account is active and for the duration of your subscription.

6.2 Inactive Accounts: Data from inactive accounts may be retained for up to 2 years for reactivation purposes.

6.3 Legal Requirements: Some data may be retained longer to comply with legal, regulatory, or tax obligations.

6.4 Anonymized Data: We may retain anonymized usage data indefinitely for research and improvement purposes.

7. International Data Transfers

As a Nepal-based company, your data is primarily processed in Nepal. However, some of our service providers may be located in other countries. We ensure appropriate safeguards are in place for any international data transfers, including standard contractual clauses and adequacy decisions where applicable.

8. Cookies and Tracking

8.1 Essential Cookies: Required for platform functionality and security.

8.2 Analytics Cookies: Help us understand usage patterns and improve our service.

8.3 Preference Cookies: Remember your settings and preferences.

8.4 Cookie Control: You can manage cookie preferences through your browser settings.

9. Children's Privacy

MockVisa is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you are between 16-18, you must have parental consent to use our service. If we become aware that we have collected information from a child under 16, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform. The "Last updated" date at the top indicates when the policy was last revised.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@mockvisa.com with the subject line "Privacy Policy Inquiry". We will respond to your privacy-related inquiries within 30 days.

By using MockVisa, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described herein.